{"title":"SHIPPING POLICY","description":"\u003ch4\u003e\u003cstrong\u003ePLEASE READ BEFORE PLACING AN ORDER\u003c\/strong\u003e\u003c\/h4\u003e\n\u003cp\u003eThank you for choosing KIND COMPANION! We are committed to providing you with the best Craft Hemp Products at competitive prices, as well as exceptional customer service. Below is a detailed explanation of our fulfillment and shipping process to ensure transparency and set clear expectations.\u003c\/p\u003e\n\u003ch3\u003e\u003cstrong\u003eFulfillment \u0026amp; Shipping Schedule\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eBusiness Hours:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eCustomer Service: Monday through Friday, 9:00 AM to 4:00 PM Eastern Standard Time (Fulfillment Team: Monday through Friday 9:00 AM to 4:00 PM Pacific Standard Time). We are closed on all weekends and federal holidays.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWeekend Orders:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eOrders placed over the weekend will not ship until the following business days.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProcessing Time:\u003c\/strong\u003e\n\u003cul\u003e\n\u003cli\u003eMost orders ship out the day after they are placed.\u003c\/li\u003e\n\u003cli\u003eOccasionally, an order may ship the same day, but this is rare and not guaranteed.\u003c\/li\u003e\n\u003cli\u003eWe allow ourselves up to\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003e2 full business days\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003efor order processing before shipment.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cstrong\u003eShipping Notifications\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eWhen your shipping label is printed, you’ll automatically receive an email with tracking information.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eImportant Note:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eA printed label does not mean your order has shipped—it means it is being prepared for shipment.\u003c\/li\u003e\n\u003cli\u003eOrders are typically handed off to the carrier (USPS or UPS) the same day they are printed; however, this is not guaranteed.\u003c\/li\u003e\n\u003cli\u003eAfter your order is handed off to the carrier, any additional information regarding your package or delivery date will need to come from the carrier (USPS or UPS). Please contact them with your tracking number.\u003c\/li\u003e\n\u003cli\u003eAlways track your package on the carrier's official website (www.usps.com or www.ups.com).\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003eDO NOT USE\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003ethe Shop App, as the information there is\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003enot\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eaccurate.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cstrong\u003eWhen to Contact Us\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003ePlease do not contact us about your shipment unless 2 full business days have passed\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003esince you placed your order.\n\u003cul\u003e\n\u003cli\u003eExample 1: If you order on Monday, please wait until Thursday before inquiring.\u003c\/li\u003e\n\u003cli\u003eExample 2: If you order on Friday, your order may not ship until End of Day Tuesday, as weekends are not considered business days.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003eIf you would like to cancel your order prior to shipment, please contact us and we can cancel your order for a full refund if it has not left the facility. If it has already left the facility, you will need to return the item sealed in the condition it was sent out. Once we receive your order back, a full refund will be issued.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cstrong\u003eShipping Carrier Responsibility\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eOnce your package is handed off to the carrier (USPS or UPS), shipping times and delays are beyond our control.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eShipping Costs:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eThe fees you pay at checkout are passed directly to the carrier. KIND COMPANION does not profit from expedited shipping charges.\u003c\/li\u003e\n\u003cli\u003eIf there are delays caused by the carrier, we cannot be held responsible.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cstrong\u003eOrder Issues\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eContact us\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eat\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003eadmin@kindcompanionhemp.com\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003ewith the following:\n\u003cul\u003e\n\u003cli\u003eYour 5-digit order number.\u003c\/li\u003e\n\u003cli\u003eA detailed description of the issue.\u003c\/li\u003e\n\u003cli\u003ePhotos, if requested, to help us verify the issue and improve our fulfillment process.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003eWe will always correct any mistakes on our end and do whatever we can to make sure you are happy with your purchase with us. Please contact us prior to leaving negative reviews, as most issues can be resolved.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eLost or Stolen Packages:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eWhile we are not responsible for lost or stolen packages, we will do our best to assist and accommodate you.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cstrong\u003eCustomer Courtesy Policy\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp\u003eOur team works diligently to provide you with quality products and excellent service. We ask that you remain respectful when contacting our customer service representatives.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eProfanity or rudeness\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003ewill not be tolerated and may result in a complete and total ban from ordering on our website.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003e\u003cstrong\u003eShipping Timeframes\u003c\/strong\u003e\u003c\/h3\u003e\n\u003cp\u003eBelow are examples to help clarify how shipping times are calculated:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eOrder Placed:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eMonday, January 2nd.\n\u003cul\u003e\n\u003cli\u003eLatest Ship Date: Wednesday, January 4th END OF DAY (We aim for Tuesday, January 3rd, but this is not guaranteed).\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCustomer-Selected Shipping Methods:\u003c\/strong\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eUSPS Priority Mail:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eUp to 3 business days after shipment.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eUPS 2nd Day Air:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e2 business days after shipment.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eUPS Next Day Air:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003e1 business day after shipment.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cem\u003eNote: Weekends and holidays\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003eDO NOT\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003ecount as business days.\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003eThank you for shopping with KIND COMPANION! We value your business and strive to provide an exceptional experience. Should you have any questions, don’t hesitate to reach out.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eAdditional Notes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eWe do not ship internationally.\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eWe do not ship to states that have banned THCA Hemp products including:\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eArkansas, Hawaii, Idaho, Kansas, Minnesota, Louisiana, Oklahoma, Oregon, Rhode Island, Utah, and Vermont.\u003c\/li\u003e\n\u003cli\u003eOrders over $150 are considered high value and may require an adult signature.\u003c\/li\u003e\n\u003cli\u003eNo Saturday delivery for UPS 2nd Day Air or Next Day Air, so orders shipped out on Friday would be delivered on Monday (Next Day Air) or Tuesday (2nd Day Air).\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eCareful handling \u0026amp; discreet packaging\u003c\/strong\u003e\u003cbr\u003eAll online orders are packaged discreetly in the order they are received.\u003c\/p\u003e","products":[],"url":"https:\/\/kindcompanionhemp.myshopify.com\/collections\/shipping-policy.oembed","provider":"Kind Companion Hemp Dispensary","version":"1.0","type":"link"}